knowledge-management

A customer emails about a billing issue. Two days pass with no response, so they call. After being put on hold for ten minutes, they vent on Twitter. Now you’re dealing with the same problem across three channels, and your… 

When you train outsourced customer support teams properly, your customers get better service. At Cross Angle, we’ve helped over 500 Australian businesses train their outsourced customer support teams. We know what works and what doesn’t after 15 years of experience.…